SmallBizGenius Analysis
Johnston & Murphy receives mixed reviews, with many customers reporting issues with product quality and order fulfillment. While some appreciate the initial feel of the products, recurring complaints about durability and customer service raise concerns.
Category Breakdown
Scores based on analysis of 10 recent reviews
Product Quality
3.0/10Many reviewers express disappointment with the declining quality of Johnston & Murphy products, particularly footwear. Several customers report that soles came apart or stitching failed within a few months of use, with one stating, "The sole came apart within 4 months on all three pairs."
6 reviews mention thisOrder Fulfillment
2.0/10Several reviewers report issues with online orders being canceled without explanation or notification. Customers express frustration with the lack of communication and difficulty in resolving these issues, as one reviewer noted, "They canceled my order without tell me they were going to do so or verifying that it was not fraud."
3 reviews mention thisCustomer Service
4.0/10Some reviewers describe negative experiences with Johnston & Murphy's customer service, citing unhelpful or rude employees and difficulty resolving issues. One reviewer recounted an instance of poor service at a physical store: "Employee was dealing with me. Then sidetracked off to another customer. Then became rude when I asked her for another size."
3 reviews mention thisPros & Cons
What Customers Love
"The leather used feels great to the touch and it smells expensive, which is a good thing to justify the price you payed. Their design is positively accepted by everyone who see me wearing them."
"They are holding up well, very comfortable and no complaints."
Common Complaints
"The sole came apart within 4 months on all three pairs."
"I ordered online from these cowboys and they took my money, then auto-cancelled the order 5 days later."
"Employee was dealing with me. Then sidetracked off to another customer. Then became rude when I asked her for another size."
"When i tried to do that, i coudn't use the original promo code for new customers."
Common Questions About Johnstonmurphy
Answers derived from customer review patterns
Is Johnstonmurphy legit and trustworthy?
While Johnstonmurphy is a real company, recent reviews raise concerns about its trustworthiness. Multiple customers report issues with canceled orders, poor product quality, and unhelpful customer service. These issues suggest a potential risk for small businesses relying on Johnstonmurphy for consistent quality and reliable service. It is advisable to carefully consider these potential drawbacks before making a purchase.
Based on 7 reviewsDoes Johnstonmurphy have good customer service?
Based on the reviews, Johnstonmurphy's customer service appears to be inconsistent and often problematic. Several reviewers describe negative experiences, including rude employees, lack of assistance, and difficulty resolving order issues. One reviewer specifically mentioned being "sidetracked off to another customer" and then treated rudely. This suggests that small businesses may encounter challenges when seeking support or resolving problems with Johnstonmurphy.
Based on 3 reviewsIs Johnstonmurphy worth it for small business?
The value proposition of Johnstonmurphy for small businesses is questionable given the reported issues with product quality and customer service. While some customers appreciate the initial feel and design of the products, the recurring complaints about durability and order fulfillment raise concerns about long-term value. Small businesses seeking reliable and durable products for employee use or gifts may find better options elsewhere. The potential for negative experiences with customer service further diminishes the value for small businesses.
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